Exchange Your Order

At Jaya Creation, we believe in making every shopping experience just right. If you need to exchange an item, we’re here to make the process smooth and straightforward.

Easy Exchange Policy

If you received an item that isn’t quite what you expected or doesn’t fit, you can request an exchange hassle-free. Follow these steps to ensure a quick exchange:

1. Request an Exchange
   Login to your account, visit the “Order History” section, and select the item you’d like to exchange. Click on “Request Exchange” and follow the prompts.

2. Pack the Item
   Place the item with its original tags and packaging into a secure package. Make sure the item is unused and in the same condition as received.

3. Pick-Up or Drop-Off
   Choose whether you’d prefer a scheduled pick-up or a convenient drop-off at a nearby location. We’ll confirm the availability once the request is processed.

4. Receive Your New Item
   Once we receive the original item, your new item will be dispatched, and you’ll be notified by email. Delivery times may vary depending on location and product availability.

Exchange Guidelines

• Exchanges are accepted within 7 days of delivery.
• Items must be in original condition, with tags attached.
• Only items of the same category and value can be exchanged.
• If the exchanged item has a price difference, we’ll guide you through the payment process.